Refund Policy

Last updated: 2026-10-12

This policy applies to all purchases on ReFilm. Payments are processed by Stripe.

1. One-time purchases (trial pack, credit packs)

You can request a refund within 14 days of purchase by emailing [email protected]. Unused purchases are refunded in full; partially used purchases are refunded for the unused portion of the credits.

2. Subscriptions (Standard, Pro)

Once credits from the current period have been used, the fee for that period is not refunded. To stop renewal, cancel in the Stripe customer portal; cancellation takes effect at the end of the current period and you can keep using the Service until then.

3. Failed generations

Credits for a generation that fails are refunded to your account automatically; no request is needed.

4. How refunds are paid

Refunds are returned to your original payment method via Stripe. Credits from a refunded purchase are removed from your account.

5. Abuse

We may refuse refund requests that are abusive (for example, repeatedly buying and requesting refunds).

6. Chargebacks

Before filing a chargeback with your bank, please contact us first at [email protected]; we can usually resolve the issue faster.